Questions & Answers

Ceremonial grade is the highest quality matcha, made from the youngest, most shaded tea leaves — called tencha — before grinding. It has a vibrant green color, smooth umami flavor, and minimal bitterness. It's designed to be enjoyed whisked with water alone, not hidden in recipes.

Sift 2.5g of matcha powder into your bowl. Add 30ml of water heated to 70°C (never boiling — this preserves flavor). Whisk briskly in a "W" motion until frothy. Then add your milk of choice and enjoy. Watch our How To Make Matcha video for a visual guide.

Matcha is made from shaded green tea leaves, ground into a bright green powder. It's rich in caffeine and amino acids (especially L-theanine), with a grassy, umami flavor. Hōjicha is made from roasted green tea stems and leaves, giving it a reddish-brown color, toasty-nutty flavor, and much lower caffeine content — perfect for evenings.

Store your matcha in an airtight container away from light, heat, and moisture. Once opened, keep it in the refrigerator and use within 4–6 weeks for best flavor. Never store near strong-smelling foods — matcha absorbs odors easily.

We currently ship within Israel. We offer free shipping on orders over 200₪. Orders are shipped within 1–3 business days. International shipping is coming soon — join our newsletter to be notified first.

We accept returns on unopened products within 14 days of delivery. Food products that have been opened cannot be returned for hygiene reasons. If you received a damaged or incorrect item, please contact us at fermented.bar@gmail.com and we'll make it right immediately.

Our matcha is sourced from farms that practice sustainable, low-pesticide cultivation. While not all our products carry certified organic labels (Japanese organic certification differs from EU/US systems), we personally vet every farm and prioritize clean, natural growing practices. Full sourcing details are available on request.

Yes! We work with cafés, restaurants, and retailers. Visit our B2B & Wholesale page to submit an inquiry and we'll get back to you within 2 business days.